Great service. I live by Fox dealer but like your service so I’ll drive 40 miles to u .. I drove in one day my wipers won’t turn off and you fixed the sencor on the spot. I didn’t even buy the van from them. Will the service man was supper nice to a old lady like me.
It’s normally not much fun getting your AC repaired in the middle of January. However the experience that I had this morning at Fayetteville Dodge was so satisfying that I felt compelled to make a comment. I will preface by stating that I have never purchased a car from this dealership. I simply chose them as they were the closest Chrysler-Dodge authorized repair facility in my area. From the young man that greeted me to take the car into the service area, to Neil the service advisor, to Jimmy the technician and finally the cashier; all were very pleasant. More importantly each individual demonstrated a genuine interest in my vehicle, my issues and above all Me! The service advisor and technician were very articulate in explaining the procedure and parts needed to fix my AC system. In other words they didn’t treat me as though I was a”dummy” when it came to cars. The service advisor even checked in with me every so often to aprise me on the status of the repair, since I needed to wait for the vehicle to be fixed. I am a bank consultant by trade and get to see all levels of customer service…..good and bad. In today’s environment one almost expects and, unfortunately, accepts poor customer service. With my experience today, Fayetteville Dodge reaffirmed my belief that some companies still “Get It” when it comes to providing true “Service” to the customer. Even though I was in a hurry for another appoinment, I made it a point to go back in and compliment the general manager on his excellent service team. His team made that much of a positive impression on me!
up to 40 mpg
Chrysler vehicles move up significantly in reliability!
Our fast friends over at SRT (http://drivesrt.com/) will once again participate in the annual Targa Newfoundland (http://www.targanewfoundland.com/) rally with a hot Viper ACR and a pair of thumping HEMI powered Challengers. This grueling seven day rally is in its tenth year and covers almost 1400 miles along the majestic Atlantic coastline of Newfoundland, Canada. Even […]
Last week was pretty busy in the Motor City as thousands of car enthusiasts headed out to Woodward Avenue to take part in the 17th annual Dream Cruise. We even had some special out-of-town guests stop by as the Dodge Durango Owners Club drove in from the east coast to be a part of […]